FAQ

Frequently Asked Questions (FAQ)

1. What is Auraé Allure?

Auraé Allure is a modern luxury fashion brand where elegance meets everyday style. We offer chic, high-quality pieces designed to elevate your confidence and highlight your unique allure. Our collections are currently focused on women’s fashion — with men’s pieces coming soon.

2. Where do you ship?

We currently ship across the United States and internationally to select countries. Shipping options and rates are displayed at checkout.

3. How long does shipping take?

Orders typically process within 2–4 business days.

  • Standard shipping (U.S.): 5–7 business days

  • Express shipping: 2–4 business days
    International shipping times may vary depending on location.

4. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can use this number to follow your order’s journey in real time.

5. What is your return policy?

We accept returns within 14 days of delivery for items in their original condition with tags attached.

  • Items must be unworn, unwashed, and free of damage.

  • Final sale items are not eligible for return.
    For more details, please visit our Return Policy page.

6. Do you offer exchanges?

Yes, exchanges are available for different sizes or styles (while supplies last). To start an exchange, contact our support team at support@auraeallure.com.

7. How do I contact customer support?

You can reach our team at support@auraeallure.com or through our Contact page. Our team typically responds within 24–48 hours.

8. Are your products true to size?

Most of our pieces are true to size. However, sizing can vary slightly by design. For the best fit, please refer to our Size Guide on each product page.

9. When will men’s clothing be available?

Our men’s collection is coming soon — designed with the same modern elegance and elevated minimalism you love. Stay tuned by subscribing to our newsletter or following us on social media.

10. How can I stay updated on new drops and sales?

Sign up for our newsletter to get exclusive access to new arrivals, limited drops, and special offers before anyone else.